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Program Questions
For questions regarding Food or Policy, including Missed/Late Orders, Credits, and Changes/Cancellations, please contact your Program Administrator directly: [email protected]
Ordering Schedule
Menus are posted monthly. Orders must be place 1 full day in advance. Example: to order for Wednesday, orders must be placed by midnight Monday. We encourage you to order lunches a month at a time. You may also order daily or weekly instead.
Payment Information
The program accepts payment by Debit Card or Credit Card: Visa, MasterCard, Discover Be sure to proceed to checkout and process your payment. Orders that are left in the shopping cart will NOT be processed and your student(s) will not be included in the lunch service. Card Payments: After entering your card information, do not close your browser prior to receiving the confirmation display or your order may be interrupted and not fully processed. If a confirmation page is not displayed, do not attempt to enter payment again, as this may result in duplicate charges.
Dietary Restrictions
We accommodate most dietary restrictions. If your child has a dietary restriction please contact Hero Eats via email [email protected] upon registration.
Credit Card Transaction
The details of all transactions made can be reviewed online by clicking the ‘Order History’ tab on the side menu located at the homepage. For any questions regarding your credit card transaction, please contact [email protected]
Forgot To Place Your Order
After the ordering period has closed, late orders are NOT accepted. For any questions regarding this policy, please contact your Program Administrator.
Credit For A Missed Lunch
Credits are not applied due to illness, as we have already purchased the meal for you.
Be Sure To Get Email Notifications
Make sure you have an email address in your profile to receive notifications including ordering reminders, important communication, confirmations, password resets AND add [email protected] to your email safe list. | 310.692.9641 | [email protected]